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Upgrade Alerts

Upgrade Alerts give you a quick snapshot into the power and diversity of the Streamdesk CMS / CRM platform, it also shows you how it is constantly adapting to changes in thinking and technology.

Better Support

 

  

Better access to support and our knowledge base.

You can now instantly access our support centre from anywhere within StreamDesk.

 

 








Upload Comments from CSV

  

Allowing comments from your users and members is a powerful way to encourage interactivity and conversion on your website. Comments are activated uniquely per Content Item.

 

You can now quickly import comments from a CSV file

  • Go to the Content Item which you want to import comments into
  • Click on the GREY Import Comments button
  • Download the CSV template file
  • Follow the columns to where you put your content
  • Fields such as  Authors Email, Date, Comment, Score are there
  • Then Import the File

 

 








Upload Content Items from CSV

 

You can now quickly import content items from a CSV file

  • Go to the Content Item type which you want to import data into
  • Click on the ORANGE Import Content button
  • Download the CSV template file
  • Follow the columns to where you put your content
  • Fields such as Subject, External URL, Authors Email, Date, Summary, Description are there
  • Then Import the File

 

 








Contact Types Totals

 

Contact types are one of the most powerful tools on the StreamDesk platform.

 

Wherever you see the Contact Types in the Contacts or Newsletter Console, you will now see a total next to it so you can guage what to do with the information.

 

 








StreamDesk Help

 

Announcing StreamDesk Help extension.

Whenever you're working in your StreamDesk console, whereever you see the  icon - just roll your mouse over it and a Help Box will appear with information to help you.

This is an ongoing project - we will add new instant help items continuously.

 








Spam email reporting tool

It's no longer any use to just delete a spam email from your inbox or put it into a folder somewhere - that doesn't do anything to stop more from arriving.

As internet criminals are becoming more sophisticated the reporting of Spam Emails is becoming more and more important.  

Whenever you receive a Spam email, click on the Spam Icon which is located:

  • In your Inbox next to the email message, or
  • above the email when you are reading it 

The email is automatically moved to your junk mail folder (which you should clean out regularly) and it is reported directly to our Spam Engine.  Having emails blocked as spam before they get to your inbox makes it harder for internet criminals to send Spam emails.

Important: Spam emails are NOT the same as spam enquiries that arrive as web enquiries - they need to be handled differently.  Do not report a web enquiry notice as spam, even if the original web enquiry is spam. 

Such notices are always legitimate emails.

Here are instructions on how to purge spam enquiries.








Abandoned Cart Tracking Technology

  

Abandoned Carts are when a customer starts the buying process by filling up their shopping cart with your products but does not finish the process by paying for the items.

 

Adopting a strategy to deal with abandoned carts is a great way to deal with near, but lost sales.  First, however, it's essential that you can identify the person who came into your online store and left.

 

Our StreamShop Abandoned Shopping Cart technology enables you to deal with this.

 

All abandoned carts are now stored and saved against the contact, together with all actual sales.

 

 

 

There is new contact type called “Abandoned Cart”

 

  •  When the customer starts their order they are placed into the “Abandoned Cart” contact type
  • When the customer successfully completes the order they are removed from the “Abandoned Cart” contact type

 

 

You can now create a strategy to deal with Abandoned carts - the most effective way is Abandoned cart emails. Which notifies the contact and asks them why they abandoned along with an incentive to finish the process.








Real Time Insight into Who is On Your Website

To get instant and more comprehensive insight into who is accessing your website and when, you now have real time access to:

  • who is using your website
  • where they are located
  • what IP address they are using
  • How they got to your website - from logging in or via a newsletter click-thru 

  

 

At the Top of every page you will now see a red button showing how many are online 

 

 

 

 

Click on that link for more information about who and where

 

 








Google Maps Now in Contact Page

 

If you have entered a valid address into your Contact, google maps will display.

You can instantly access:

  • Directions
  • Street View
  • Satellite
  • and any of the great functionalities that Google maps have. 

 

 








Quick Newsletter Campaign - Contact Maintenance

 

 

Analysing the information from your newsletter campaigns is vital to maintaining a clean and valuable database.

 

Any campaign statistic area now allows you to quickly analyse/modify the contact and return to the data.

  

  • Campaign Recipients
  • Campaign Sent
  • Campaign Failed to Send
  • Campaign Viewed
  • Campaign Click Thru

 

 








New Password Tools and Protocols

 

 

Passwords for contacts must be at least 8 characters long hold at least one lowercase, one uppercase and one number.

 

Password Toolbox

   

We have also added:

  • Quick password create button
  • SMS password
  • Email Password
  • Remove Password

 

 

Requesting a new password from your Website

 

You can request a new password from your website, just enter in the email address and the person will receive an email - if they have a mobile phone, they will also receive an SMS.








Add Purchases/Invoices directly to your Contacts

You can now add Purchases/Invoices directly to your Contacts.

 

  • Find your contact
  • Click on the Purchases Tab
  • Click on the blue "Add a Purchase" button
  • Enter the amount/details and date
  • Then click Add

  

 

 

  

  

 Once you have done that you can Email, Pay, Delete etc directly from your Payments Report

 

 

Contacts can also log in to the website and pay or via the public payments page.








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