Upgrade Alerts give you a quick snapshot into the power and diversity of the Streamdesk CMS / CRM platform, it also shows you how it is constantly adapting to changes in thinking and technology.
It's no longer any use to just delete a spam email from your inbox or put it into a folder somewhere - that doesn't do anything to stop more from arriving.
As internet criminals are becoming more sophisticated the reporting of Spam Emails is becoming more and more important.
Whenever you receive a Spam email, click on the Spam Icon which is located:
- In your Inbox next to the email message, or
- above the email when you are reading it
The email is automatically moved to your junk mail folder (which you should clean out regularly) and it is reported directly to our Spam Engine. Having emails blocked as spam before they get to your inbox makes it harder for internet criminals to send Spam emails.
Important: Spam emails are NOT the same as spam enquiries that arrive as web enquiries - they need to be handled differently. Do not report a web enquiry notice as spam, even if the original web enquiry is spam.
Such notices are always legitimate emails.
Abandoned Carts are when a customer starts the buying process by filling up their shopping cart with your products but does not finish the process by paying for the items.
Adopting a strategy to deal with abandoned carts is a great way to deal with near, but lost sales. First, however, it's essential that you can identify the person who came into your online store and left.
Our StreamShop Abandoned Shopping Cart technology enables you to deal with this.
All abandoned carts are now stored and saved against the contact, together with all actual sales.
There is new contact type called “Abandoned Cart”
- When the customer starts their order they are placed into the “Abandoned Cart” contact type
- When the customer successfully completes the order they are removed from the “Abandoned Cart” contact type
You can now create a strategy to deal with Abandoned carts - the most effective way is Abandoned cart emails. Which notifies the contact and asks them why they abandoned along with an incentive to finish the process.
To get instant and more comprehensive insight into who is accessing your website and when, you now have real time access to:
- who is using your website
- where they are located
- what IP address they are using
- How they got to your website - from logging in or via a newsletter click-thru
At the Top of every page you will now see a red button showing how many are online
Click on that link for more information about who and where
If you have entered a valid address into your Contact, google maps will display.
You can instantly access:
- Street View
- and any of the great functionalities that Google maps have.
Analysing the information from your newsletter campaigns is vital to maintaining a clean and valuable database.
Any campaign statistic area now allows you to quickly analyse/modify the contact and return to the data.
- Campaign Recipients
- Campaign Sent
- Campaign Failed to Send
- Campaign Viewed
- Campaign Click Thru
Passwords for contacts must be at least 8 characters long hold at least one lowercase, one uppercase and one number.
We have also added:
- Quick password create button
- SMS password
- Email Password
- Remove Password
Requesting a new password from your Website
You can request a new password from your website, just enter in the email address and the person will receive an email - if they have a mobile phone, they will also receive an SMS.
You can now add Purchases/Invoices directly to your Contacts.
- Find your contact
- Click on the Purchases Tab
- Click on the blue "Add a Purchase" button
- Enter the amount/details and date
- Then click Add
Once you have done that you can Email, Pay, Delete etc directly from your Payments Report
Contacts can also log in to the website and pay or via the public payments page.
Your monthly e-commerce sales are now shown on your dashboard. To give you a trend of how your product, event, membership etc sales are tracking.
We give you a 12 month total and a monthly analysis.
Hover over each of the bars to discover the monthly total sales. This allows you to discover trends.
Assigning an author to your content is a great way to make your content more credible and to give content a more personal flavour.
It's the perfect way to invite interaction between your organisation and your site visitors, especially when you allow comments on a content item with an author. It's a bit like a blog within your website.
Publishing content items with an author that also invite reader comments is a fast and simple way to create an internal blog for use by members and staff.
Easily find out which of your content items have Authors in StreamDesk
Easily add Authors to your Content
Recommendation: Do not assign an author to every content item - do so only for that content which lends itself to being personalised.
Newsletters need to be easily read on all devices. From PC's, laptops, tablets and phones.
We have released a new range of Mobile Responsive Newsletter templates for you.
To insert a Newsletter Template
Smart blogging and visitor comments facility is now available for user-defined content on your website.
You can now allow visitors to your website to add comments to any of your Content Items on your StreamScape website with one click. Comments are activated uniquely per Content Item.
Allowing commments from your users and members is a powerful way to encourage interactivity and conversion on your website.
Features of our Comments Module
- Fully moderated comments; no comment is published until it is approved by your moderator
- Email alerts whenever a comment is made
- IP address tracking
- One click publish approval
- Delete erroneous and malicious entries
- Fix errors, spell checking before publising
- Add comments manually by Administration Staff
- Switch comments on and off per Content Item
- Easily monitor performance
- Comments secure behind contributor login
- Profile pictures and commentors details if required
- Access layer for members only content
Do you have a contact which you want to keep your eye on?
You can now create a personal Contact Watch List.